Returns and exchanges, for a flat monthly price
Shoppers start a return from a page on your store. Your rules decide what is allowed. You approve, receive and refund inside Shopify, and the customer gets an email at each step.
Return portal on your store
Shoppers look up their order by number and email, pick items and a reason, add photos, and choose a refund, store credit or an exchange.
Rules you control
Return window (up to 60 days), reasons, excluded product tags, final-sale items, a restocking fee and a shipping deduction.
Approve or auto-approve
Review each request in an inbox, or let requests that meet your rules be approved on their own (Growth and Pro).
Exchanges
Shoppers swap an item for another variant of the same product that costs the same or less (Growth and Pro).
Refund or store credit
Refund to the original payment, or issue a gift card as store credit (Growth and Pro). Returned items can go back into stock at the location you choose.
Emails in the shopper's language
Requested, approved, rejected and refunded emails in English, Portuguese, Spanish, French, German and Italian.
Reports and export
Return rate, top reasons and top products (Growth and Pro), plus CSV export (Pro).
Pricing
Starter
$49
per month
- Return portal and rules
- Manual approval
- Refund to original payment
- Up to 5 return reasons
Growth
$99
per month
- Everything in Starter
- Auto-approve rules
- Exchanges and store credit
- Analytics
- Up to 15 return reasons
Pro
$199
per month
- Everything in Growth
- Choose the restock location
- CSV export
- Customize email text
- Up to 30 return reasons
Flat price, not tied to orders or revenue. 14-day free trial. Billed by Shopify.