AppVerix Returns: Privacy Policy

Last updated: 14 October 2026

AppVerix Returns ("the app") is a Shopify app published by AppVerix ("we"). This policy explains what the app collects, why, how long it is kept, and how to have it deleted. It covers two groups: merchants who install the app, and shoppers who submit a return request on a merchant's store.

1. What we collect and why

  • Merchants: shop domain, language, an access token from Shopify (so the app can read orders and products and create returns and refunds), the settings you choose, and the support email Shopify gives us for your shop.
  • Shoppers: when a shopper submits a return request, we store the order number, the shopper's name and email address as shown on the order, the items and quantities, the return reason, any note, and up to three photos the shopper attaches. This is needed to review the request, process the return and send status emails.
  • Return history: the status changes of each request, the refund or exchange outcome, and a log of the emails we sent (recipient, subject, time).
  • We do not collect payment card numbers. Refunds are issued through Shopify.

2. Where it is kept and for how long

The app runs on Cloudflare Workers. Data is stored in Cloudflare D1, which encrypts data at rest. Emails are sent through Resend. Photos of closed requests (refunded, exchanged, rejected or closed) are deleted automatically about 30 days after the request closes. Return records are kept while the app is installed so you have your history.

3. Sharing

We do not sell data and we do not use it for advertising. Cloudflare hosts the app, Resend delivers emails, and Shopify handles billing and the store itself.

4. Deletion and requests from shoppers

When you uninstall, we delete the login session at once. When Shopify sends the shop/redact webhook (usually within 48 hours of uninstalling), we delete all of the store's data. When Shopify sends a customers/redact request, we delete that customer's return requests, photos, events and email logs. For customers/data_request, we collect the customer's return records so the merchant can provide them. Shoppers should send access or deletion requests to the merchant whose store they used; the merchant can also write to us at the address below.

5. Contact

AppVerix. Email: support@appverix.com